Frequently Asked Questions

Decorating options will depend on your budget and the fabric of your apparel piece. Direct-To-Garment (DTG) is ideal for a smaller quantity t-shirt order that includes a logo with a lot of detail, heat transfer is used on performance apparel, and embroidery is often considered for jackets, hats, higher-end items, and more. Our promo experts will be able to help you pick the right decorating technique when you place your order.

Production days are the number of working days it takes a supplier to fill your order. Production time begins after your order has been processed and you have signed off on your proof. Note that production times do not include weekends or holidays. Most items take about 4-5 production days, plus a few more days for shipping.

The time to produce and ship an order is different for every product that we carry, and production times start after proof approval and payment. It’s best to plan and order your items well in advance of your event. However, we know that is not always possible. For situations where you need custom products ASAP, we have a collection of rush service items that can be produced in 24 hours.

You can reach us via email or over the phone, and we can verify if the item can be assorted at no additional cost. Although most of our items can be assorted at no additional cost, some have to be ordered in certain quantities per color, and a select few cannot be assorted. When assorting product colors, customers want to be mindful of choosing product colors that will take the same imprint color – if they choose some colors that need a darker imprint color and some that need a lighter imprint color, that could add an ink change charge or an additional setup.

Please note there is a minimum qty for most all items. This cannot be waived due to imprint customization.

Approximately 1-3 days after order placement, you will receive an e-proof via email to review and approve for production. If a proof waiver is required for a rush order to meet your deadline, we will contact you in advance to receive your authorization to proceed with the production without a proof.

Most orders can be canceled at any time before it goes into production. Once you have approved the proof for your order and production is underway, cancellations cannot be accepted. Certain products, such as retail books and journals, cannot be canceled after the order has been processed.

If canceling a special order or custom order, a cancellation fee will apply and will vary based on the scope of the project. Contact your branding specialist for any cancellation requests.

Due to manufacturing standards and production quality, there will occasionally be overruns or underruns on an order. The industry standard for most is +/- 5%. What this means is that a manufacturer may add 5% additional product to the print run in anticipation of rejecting the printing quality of some printed items. Those rejected items will be removed from your order before shipment. As a result, there may be up to 5% of additional products shipped or up to 5% of products under-shipped. We do our very best to reduce the possibility of this occurrence.

In many cases, yes. It's best to work with our Customer Care team on this, as each case is a bit different. Please contact us!