It’s the moment you dread. The phone call you don’t want to pick up. The review you’re scared to address. Responding to unhappy customers seems like a chore. It can be overwhelming and humiliating when the customer is shouting at you from the other end of the line. The good news is there are steps you can take to address those bitter customers. Here’s a list of how to get through the phone call gracefully, without sobbing afterward.

How do you move forward with your life and accomplish the things you want to do? Here are five efficient and effective steps to achieving your goals.

Stories are powerful. From sharing stories around the campfire to writing fictional novels, storytelling has connected people together for thousands of years.

Organizing a fundraising event. Donating food to a local animal shelter. Serving at a soup kitchen. No matter what you do to give back, volunteering feels pretty good, doesn’t it?

But it doesn’t have to stop there. More and more corporations across America are setting their sights on social causes and doing everything they can to give back to society. Ben and Jerry’s Ice Cream supports family farms. Google provides grants to several social impact initiatives, like Goodwill Industries International. Levi Strauss prevents water waste throughout the jeans manufacturing process.

The world of graphic and web design is complicated, and there is a lot of terminology out there to learn. To help you out, we’ve put together a cheat sheet with answers to some of the top graphic design questions we’ve heard and listed the key terminology used in the graphics world.